A1.W24 · Service Management

Meter Reading & AMI Exception Handling

Collection of meter reads via AMI head-end, drive-by AMR, or manual routes; validation of reads against consumption profiles; and management of exceptions (no-reads, tamper flags, continuous-flow/leak alerts, zero consumption) including dispatch of field investigation orders and endpoint remediation so billing runs on actual reads.

37 details worked out · license requiredWater Utility variantMaster

Execution steps

6 steps

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The sequence somebody actually follows in IFS Cloud, step by step, written for a person doing the work rather than for a diagram.

Data requirements

8 requirements

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Every entity this process needs, mapped to its IFS object, marked mandatory or optional, with the source system it comes from. This is the list a data migration is built from.

Configuration decisions

4 decisions

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The choices this process forces you to make in IFS, named up front. Finding these in week nine of a program is what makes week nine expensive.

KPIs

5 measures

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What this process is measured on, so the reporting requirement is known before the process is configured rather than after go-live.

Integration points

4 integrations

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Where this process has to talk to something outside IFS, and what crosses the boundary.

Workshop questions

5 questions

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The questions to ask the business about this process, written before the workshop. This is the difference between a design session and a discussion.

Prerequisites

3 prerequisites

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What has to be true before this process can run at all: master data, other processes, setup completed elsewhere.

Industry variants

2 variants

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How this process differs by industry: the parts a utility does differently from a manufacturer, already worked out rather than discovered.

Process diagram

1 BPMN diagram

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A real BPMN diagram, editable in the platform, not a picture of one. It is the same diagram your team will annotate in the workshop.

Sources

1 citation

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Where this came from. Every process traces back to IFS documentation and release notes, so a claim about how IFS behaves can be checked rather than believed.

Every process in the library looks like this.

37 details are already worked out for this one process. A license opens them, and the other 619 processes with them.