ModelIFS
SM5.E54

New Meter Connection

Field Service & Mobile
Open sample: everything below is the real contentMaster

Execution steps

23 steps

  1. 01Customer will create request along with NOC request(part of this request)
  2. 02Inbound integration to receive request
  3. 03New connection request created.
  4. 04SAP ISU Subscriber / Business Partner validation (Outbound)
  5. 05SAP ISU Subscriber / Business Partner Validation
  6. 06If documents are valid
  7. 07Reject request and inform customer through mail/SMS
  8. 08Temporary meter request exists
  9. 09Bind temporary meter number with new connection request number
  10. 10Issuance service and retrieve data from NOC and thermal isolation request
  11. 11Site Visit Appointment
  12. 12Validate source of supply (GIS and SAP PM)
  13. 13Load Study
  14. 14Design Preparation
  15. 15Prepare material and activity list
  16. 16Prepare material and activity list
  17. 17Customer Funded?
  18. 18Customer Funded – Meter Sub Process
  19. 19Outbound Integration Send For Design Approval
  20. 20Check approval authority
  21. 21In bound Integration to get approval authority data
  22. 22Cost Approved by SEC
  23. 23Work Order Execution

Data requirements

17 requirements

  • Subscriber / Customer Recordrequired
    Customer

    The applicant must exist (or be created) as a validated subscriber before connection.

  • Service Location / Premise Recordrequired

    The premise/service point must be defined for the new connection.

  • Meter Inventory Partrequired
    Inventory Part

    New meter models and connection materials must exist as inventory parts.

  • Work Type (New Connection)required

    A new-connection work type drives intake, study and installation routing.

  • Technician Resourcerequired
    Resource

    Field resources perform the site visit and installation.

  • Connection Fee Price Basic Datarecommended

    Standard connection fees support cost estimation and payment confirmation.

  • SAP ISU Integration Mappingrecommended

    The new device and contract must be created in SAP ISU after installation.

  • Companyrequired
    Company

    Company context underpins requests, work orders and fee postings.

  • Siterequired
    Site

    Connection work orders and meter stock transactions execute at a site.

  • Case / Request Type (New Connection)required

    Classifies the request and drives new-connection workflow routing.

  • Mobile User Accountrequired

    Technicians need mobile users for site visit and execution steps.

  • GIS Facility Recordrecommended

    New service point must be created/reflected in GIS network data.

  • Tariff / Capacity Class Codesrequired

    New connection must be assigned the correct tariff/capacity class.

  • Approval Matrix / Authorization Rulesrequired

    Technical study and cost approvals require authorization limits.

  • Rejection / Cancellation Reason Codesrecommended

    Standardizes rejection outcomes at validation and study steps.

  • Number Series (Request/Work Order)recommended

    Ensures unique identifiers for requests and generated work orders.

  • Site Visit Checklist / eForm Templaterecommended

    Structured capture of site and technical study findings.

Configuration decisions

3 decisions

  • Define approval-authority thresholds and cost-approval routing (e.g. SEC) for New Meter Connection.
  • Configure FSM Connect intake channels and SAP ISU subscriber/business-partner validation mapping.
  • Set up GIS material and activity list capture and unit-rate cost retrieval for Field Service & Mobile.

KPIs

3 measures

  • Average cycle time from request creation to work-order execution.
  • Percentage of requests validated/approved without rework or remarks.
  • Cost-approval turnaround time (design to SEC approval).

Integration points

9 integrations

  • Integration/interaction with FSM within the New Meter Connection planning flow (swimlane system).
  • Integration/interaction with FSM Connect within the New Meter Connection planning flow (swimlane system).
  • Integration/interaction with FSM Mobile within the New Meter Connection planning flow (swimlane system).
  • Integration/interaction with GIS within the New Meter Connection planning flow (swimlane system).
  • Integration/interaction with IFS within the New Meter Connection planning flow (swimlane system).
  • Integration/interaction with SAP ISU within the New Meter Connection planning flow (swimlane system).
  • Integration/interaction with SAP-HR within the New Meter Connection planning flow (swimlane system).
  • Integration/interaction with SAP-MM within the New Meter Connection planning flow (swimlane system).
  • Integration/interaction with System Construction within the New Meter Connection planning flow (swimlane system).

Prerequisites

3 prerequisites

  • Active SAP ISU subscriber / business partner record for validation.
  • FSM, FSM Connect and FSM Mobile integration channels configured and operational.
  • GIS design and unit-rate cost catalog available for material and activity lists.

Industry variants

1 variant

  • electric utility

    Electric distribution utility To-Be variant of New Meter Connection as modeled in the client draw.io planning flows (FSM + SAP ISU + GIS).

Process diagram

1 BPMN diagram

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A real BPMN diagram, editable in the platform, not a picture of one. It is the same diagram your team will annotate in the workshop.

Sources

1 citation

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Where this came from. Every process traces back to IFS documentation and release notes, so a claim about how IFS behaves can be checked rather than believed.

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