Scheduling and Optimisation
Manual Dispatch on the Schedule Board
A dispatcher placing work against people and time by hand. The FSM 6 schedule board is the control surface for unoptimised or exception work, and in many estates it is where most dispatch decisions are actually made.
Dynamic Scheduling Engine Integration
Handing scheduling decisions to the optimisation engine. FSM 6 connects to Dynamic Scheduling through configured service endpoints, sends rota and task data to it, and receives allocations back.
Appointment Booking and Time Window Offer
Offering the customer a real, keepable time slot while they are still on the call. FSM 6 books appointments against either its own availability logic or the Dynamic Scheduling engine, within a configured window and lead time.
Roster, Shift and Availability Management
Recording who is working when. Rosters, shifts and shift exceptions are the capacity model that every scheduling decision in FSM 6 rests on, and they are also what is sent to the optimisation engine.
Team, Skill and Territory Definition
Describing what each resource can do and where. Skills, teams and territory are the filters that both rule based assignment and the optimiser use to narrow the candidate set for a task.
GPS Tracking, Geofencing and ETA
Knowing where resources are and using it. FSM 6 collects position from the mobile client, applies address geofences to infer arrival and departure, and generates the estimated arrival time that customer messaging depends on.
Everything you can see here is real and current, the names, the structure and the counts come straight out of the ModelIFS library and change as it grows. What sits behind the license is the worked-out content itself: the execution steps, the data each one needs, the configuration decisions, the KPIs, the integration points, the workshop questions and the diagrams. That is the part you would otherwise spend a program building from nothing.
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