IFS FSM 6 (Field Service Management) · FSM5

Field Execution, Debrief and Mobile

7
Processes
239
Details worked out
45
Execution steps
7
Diagrams
FSM5.01

Mobile Task Delivery and Synchronisation

Getting the right work and the right reference data onto the technician's device, and getting the results back. FSM 6 mobile synchronises a filtered subset of the database to each user according to mobile process rules, and the size of that subset decides whether the app is usable.

IFS FSM 6 Mobile Administration
37 details
diagram
FSM5.02

Mobile Screen and Workflow Design

Building what the technician sees. FSM 6 ships a mobile designer with its own screens, fields, lookups and home items, versioned as design revisions and assigned to user populations as design sets.

IFS FSM 6 Mobile Configuration
32 details
diagram
FSM5.03

Task Debrief: Labour, Parts and Expenses

Recording what was actually done and used. Debrief creates the part usage, non part usage and time records that become cost, revenue and installed base changes, so it is the point where field activity becomes financial fact.

IFS FSM 6 Task Debrief and Completion
40 details
diagram
FSM5.04

Task Completion and Request Closure

Declaring the work finished and closing the chain behind it. Completion releases succession, stops the commitment clock, makes the work billable and, when the request closes, can close its remaining tasks automatically.

IFS FSM 6 Task Debrief and Completion
34 details
diagram
FSM5.05

Time and Expense Capture

Recording what people spent, in hours and in money, outside of a single task debrief. FSM 6 ships time and expense trackers with personal, team and manager views, and the resulting non part usage is both a cost and a potential charge.

IFS FSM 6 Time and Expenses
33 details
diagram
FSM5.06

Attachment, Signature and Evidence Capture

Holding the documents and images that prove what happened. FSM 6 attaches files to requests, tasks, products, places, contracts and more, and the mobile client is the usual capture point for photographs and customer signatures.

IFS FSM 6 Attachments
31 details
diagram
FSM5.07

Time Clock and Attendance

Clocking on and off, separately from booking time to jobs. FSM 6 ships time clocks with their own events and rules, giving an attendance record that can be reconciled against work booked.

IFS FSM 6 Time Clocks
32 details
diagram
What a license opens

Everything you can see here is real and current, the names, the structure and the counts come straight out of the ModelIFS library and change as it grows. What sits behind the license is the worked-out content itself: the execution steps, the data each one needs, the configuration decisions, the KPIs, the integration points, the workshop questions and the diagrams. That is the part you would otherwise spend a program building from nothing.

Sign in to open it