Contracts, Warranty and Preventive Maintenance

Writing down what the customer has bought. An FSM 6 contract carries lines that define coverage over products, models or places, with part and non part entitlements that decide what is included and what is chargeable.

Turning a contract into money on a cycle. Posting a contract generates the bill schedule, and delivered rules regenerate that schedule when the covered products or the period prices change.

Keeping contracts alive and priced correctly over time. FSM 6 delivers a required Contract Repricing rule and a contract line event history chain that drives renewal activity and price uplift.

Establishing what the manufacturer or the original equipment maker still owes on a product. FSM 6 generates warranty coverage from product and model data and selects the applicable coverage through two delivered rules at the point of service.

Getting paid back for work done under someone else's warranty. FSM 6 creates claims from covered usage, approves them through two delivered auto approval rules, and can raise a chargeback voucher automatically.

Generating the scheduled maintenance a contract promises. FSM 6 creates preventive maintenance obligations from contract lines, so the maintenance plan and the commercial agreement stay in step.

Generating maintenance from the equipment rather than from the contract: on a calendar cycle defined by the model, or on usage measured by meters. This is the maintenance that happens whether or not the customer bought a contract.